Operations Manager

Operations Manager

Wanda Farms is a new first generation farm with a big vision to feed 10,000 families a healthier meal by 2030. We currently produce grass-fed beef, pastured chicken, pork, and eggs on our 150 acre regenerative farm.

Below you will find an overview for this role. This is a full time position year round. This individual must have already had experience managing an operation, keen eye for detail and general knowledge of shipping, warehouse management, vender, and customer relations. Ideally general knowledge of the meat industry would be nice to have. This individual will in a sense be responsible for knowing the ins and outs of the business from the time the animal is dropped off at the processor to the time the order arrives at the customer’s home. The ideal candidate will develop into becoming our “director of operations” as their knowledge and experience grows within the company.

Measurable Areas of Effectiveness

• Overall Operation Efficiency
  • Manage the operation’s cost and find new ways to increase profitability
  • Keep the warehouse organized and operating smoothly with SOP’s
  • Proper time management
• Leadership
  • Measured by the ability to hire and train employees
  • Systemize the business and manage each worker’s roles
  • Participate in team meetings and contribute to improve business efforts.
• Customer Satisfaction
  • Measured by customer complaints
  • Customer Retention
  • Creating customer “wow” experiences

Key Responsibilities & Duties:

• Manage all incoming orders, pick/packing process, payments, and delivery to customers home.
• Oversee our customer service. Assist our customer support manager with support emails, customer calls, and other support ticket concerns and general questions in a timely manner to create a 5 Star customer experience.
• Create and manage routes for our delivery driver to complete the local deliveries.
• Hire and manage all new and existing employees that work in the warehouse
• Manage/schedule the egg processing schedule by training and hiring necessary employees to complete this job.
• Manage the self serve farm store (inventory, cash box, etc)
• Manage the cleanliness, maintenance, repairs and upkeep of the warehouse, farmstore, freezers, and delivery vehicles.
• Manage all incoming and outgoing inventories of meat products, packaging materials, and other inventoried products in our warehouse
• Schedule processing dates with livestock production teams for beef, pork, and poultry based on animals ready dates.
• Monitor inventory usage and project future inventory needs and plan processing dates accordingly.
  Communicate with all meat processors on cut selections.
• Manage all vendor relationships: meat processors, product suppliers, packaging materials, courier partners, special suppliers etc.
• Research and negotiate rates with vendors (i.e. Packaging, courier cost)
• Develop and manage KPIs alongside the owner for your key areas of responsibility.
• Regularly manage the P&L with the leadership team to find new ways to cut cost, increase revenue, and improve profitability of the business.
• Regularly meet with the leadership team to discuss future business goals.
• Managing the back end of the website platform is a must. Keep all orders organized and up to date. Manage individual products for proper reporting. (In sense become an expert on the backend of our Shopify platform)
• Develop and create systems/SOP’s needed for the warehouse to operate efficiently and smoothly

Requirements & Skill Sets:

• Ability to work in a highly motivated and collaborative team environment.
• Proficient technical and computer skills.
• Must enjoy working with Excel/google sheets and have experience with this program to keep staff, yourself and others organized.
• Attention to detail is a must.
• Love to stay organized.
• Ability to use deductive reasoning.
• Must be able to problem solve issues independently when they arise.
• Willingness to report to owners.
• Willingness to take responsibility for work performed, oversights, and areas of
  improvement.
• Strong ability to communicate with the team effectively (both verbally and written).
  A learning spirit. This position will require proficiency in several order management systems. Therefore, a quick learner is a must.
• Ability to multitask, prioritize and manage time effectively.
• Valid driver’s license.
• Ability to drive and operate a large van.
• Must be able to lift heavy boxes (up to 50 lbs at times).

You must be able to manage your department as if it’s your own. That means manage employees effectively, but also be willing to jump in and get dirty when needed. No task is too low for your job description.

Expected Work: 

Monday thru Friday 7am to 4pm. (occasional weekends)
Work from home select days may be an option

Compensation:

• Negotiable
• Monthly KPI Bonus
• $5,200 yearly food credit ($2.5/hour)
• 1 week paid vacation